About this tutorial
This training will introduce you to the reference interview process by presenting skills and strategies that are used to conduct effective reference interviews.
You can also use the audio version (with slides) of this training.
What to expect
- The Reference Interview
Learn what the reference interview is and why it is conducted.
- Let's Talk: Having the Reference Interview Conversation
Learn the different skills and techniques needed to successfully conduct the reference interview.
- Reference Inteview Review
Things to remember when present at the Information Desk or helping a patron with an information need.
- Reference Interview Scenarios
Learn how to apply reference interview skills by practicing with example reference interactions.