What is the LibQual survey?
LibQual is a standard survey that is used by many libraries to measure a user’s perceptions of library service quality. Questions are based on 3 areas of library service; affect of service, library as place, and information control. For each area, you are asked to identify what your minimum service expectations are, you desired level of service is and your perception of the current level of service the library provides. The survey measures the gap between these three areas. This will help the library identify important services areas and needs.More information about LibQual can be found at http://www.libqual.org/home.
LibQual+ Lite is a shorter version of the original LibQual survey that uses randomly selected questions from a standard question pool. It's faster for you and still provides us with the information we need.
How and when is the survey being conducted?
The survey is being conducted between February 1, 2011 and March 7, 2011. A random sample of OSU faculty, staff and students will receive an email inviting them to participate in the survey. A link to the online survey will be included in the email.
Is the survey anonymous?
Yes, the survey is anonymous. When you submit the survey, your network or computer address will be stripped so no identifying information is kept. When we see the results, we only see aggregate data.
Where will the results be stored?
We will keep the data stored on a secure server.
Who do I contact if I have a question about the survey?
You may contact Jennifer Nutefall, Associate Librarian for Innovative User Services at email@example.com or (541) 737-8257.